Governance and Public Service Delivery: The Case of Water Supply and Roads Services Delivery in Addis Ababa and Hawassa Cities

Authors: Institute for Regional and Local Development Studies, Addis Ababa University
Year: January 2013
Type: Grantee publication – working paper

This study sought to: explore the governance and delivery of public services in water and roads services; assess the capacities of water supply and roads agencies to effectively deliver services; examine transparency, accountability and voicing mechanisms in water and roads services delivery; assess the degree and factors affecting clients’ satisfaction in water and roads services delivery; identify and analyze major differences between the two cities in the respective sectors in terms of important governance variables (alternative delivery mechanisms, transparency, accountability, and voicing mechanisms); and, recommend ways of improving the governance and delivery of water and roads services in Addis Ababa and Hawassa cities.

This country study is part of a global research project, Varieties of Governance: Effective Public Service Delivery.

Open Publication